Careers

The Patient Services Representative greets, instructs, directs and schedules patients and visitors at the front desk or on the telephone. Serves as a liaison between patient and medical or Physical Therapy support staff. Obtains and/or verifies demographic information including all current insurance documentation. Collects co-pays and outstanding balances for all patients who have them, and asks assistance from the Billing department as necessary. Performs scheduling and insurance eligibility for medical providers as required. Asks for assistance when needed and works closely with the Patient Services Manager, Medical Assistants and Billing Office staff to keep the patient flow moving on time. This Associate treats patients and other staff with compassion and respect, works efficiently, has the ability to work independently and is knowledgeable of the processing of patients through the office. He/she is always willing to assist management and other staff in any function if asked. The Associates participate in departmental meetings contributing to the efficiency of the whole with creative and thoughtful solutions to private practice challenges and maintains patient confidentiality. Our Associates are true team players, always helping wherever needed within the Practice. With the Board of Directors and the Management Team, The Associate is responsible to lead by example in maintaining the highest standards of conduct and professionalism, hallmarked by the Comprehensive Orthopaedics, LLC style of excellent patient service, and respect and expressed appreciation for staff and physician contributions to the Practice. Every patient, staff member and visitor to the practice is greeted with a smile. Every staff member is required to be quintessentially approachable in all matters.

The Medical Assistant is responsible to present all orders and instructions into the EMR as provided verbally and/or in writing by their provider. In addition, the Medical Assistant ensures that the clinical workstation is running smoothly, efficiently, and is responsible for keeping doctors and staff as close to “on time delivery” as possible.

The medical assistant is “fast on their feet”, and is quick to jump in to assist in clinical process such as removing casts, splints, sutures, staples as well as break down rooms, bring in patients, or perform intake as is required. The Medical assistant is a model of professional behavior, is well groomed and crisply professional in appearance.

The Medical assistant assures that all “doctor to doctor”, phone notes and RX requests have a quick response.

The Medical assistant is responsible for professional clinical standards in the clinical workstation, that is, decorum is focused on patients, and the Medical assistant expected to expel anyone from the clinical workstation that is not there for work purposes.

The Medical assistant helps get patients where they need to be in the practice, and is always approachable to anyone who needs her/him.

Medical assistants prepare the charts the day before and follows through on any incomplete or missing test results from the chart, and secures them.

Medical assistants have the skill to be able to assess each patient’s needs as they come into the exam rooms, either removal of bandages, need to change, set up of casting/splinting, injections, and has a general knowledge of why they are there, and informs the provider.

Medical assistants handle or route all “doctor to doctor” calls. Set up Ultrasound

Medical assistants assist physician with medical procedures, injections and casting and follows through on patient requests for information. Prepare exam rooms, help RT’s keep them clean, sanitary and stocked Applies DME when required Researches information requested by the Provider and has access to Hospital systems to find information required from that entity. Monitors provider schedule while on the floor to assure “on time” delivery and helps wherever he/she can to accomplish this.

Medical assistants put in all Imaging, PT, Orders Complete” all orders once patient is seen in the office. Assist with DME responsibilities in the clinical workstation and applies casts. Escort patients to the rooms, keeping rooms full Breaking down rooms Assist with intake when it is needed Set up meds, remove sutures, remove casts, and all other MA responsibilities in order to get the provider and patient handled on time, and efficiently.

Medical assistant does whatever has to be done in order to make this happen. In general when Medical assistants are not directly assistant providers, they are helping with checkout, Authorization Mailbox, disability forms, and Admin line, intake, and/or triage, and are expected to cross-train to assist in these tasks.

Benefits:

• Medical
• Dental
• Vision
• Short term disability
• Long term disability
• Life insurance
• Family life insurance
• 401K

• Prepare patients for radiological procedures and take X-rays following established procedures for patient care and safety
• Protect patients, yourself, and staff from radiation exposure by practicing sound procedures which meet or exceed recommended industry standards, ALARA
• Develop and process radiological cassettes
• Patients wheelchair bound are not to be lifted or toileted without specific instruction, and in general should not be brought to the PODS without management permission. These patients require aids.
• Obtain quality diagnostic radiographs as requested by physician, physician assistant, or nurse practitioner with a sensitivity value near or between 200& 400 • Maintain a repeat rate of two percent or less
• Ensure that all equipment is in good working condition and in compliance with applicable laws and regulations • Immediately report any equipment malfunctions to supervisor
• Log completed radiological procedures
• Complete paper/computer work accurately and on time
• Identify and file reports as required • Maintain x-ray room, stock necessary radiological supplies
• Request, retrieve and track files to and from other departments or centers • Work closely with the physician, physician assistant, or nurse practitioner to receive guidance and instruction for treating patients • Makes suggestions to improve work methods
• Trains new employees • Operate C-Arm for procedures as required Other Duties
• Perform lab work as directed by physician, physician assistant, or nurse practitioner
• Bring patients into rooms, performing all intake responsibilities. Update chart to reflect today’s reason for visit, past medical history, social history, surgical history, blood pressure, weight, height, BMI, pharmacy, pain level, updated medications
• Suture &/or staple removal as directed by physician, physician assistant, or nurse practitioner
• Proficient cast application/removal
• Proficient brace and splint application/removal
• Draw up injections as directed by physician, physician assistant, or nurse practitioner
• Assist with ultrasound preparation and procedure as directed by physician, physician assistant, or nurse practitioner

Job Type: Full-time

 

Benefits:

• Medical
• Dental
• Vision
• Short term disability
• Long term disability
• Life insurance
• Family life insurance
• 401K

• Must be knowledgeable and experienced in all aspects of billing. Five (5) years experience in health care, Bachelor’s degree preferred.
• Candidate must have strong analytical skills, be a dependable team player. The Billing Analyst 3 represents COMC in interaction with insurance carriers, IPA’s, Hospitals and patients. Some duties but not limited to:
• Process payments and insurance activity to patient accounts.
• Updates account information.
• Interacts frequently with office staff to insure smooth flow of communication. Develop and maintain team building relationships with current and future staff.
• Investigates billing problems and formulates solutions.
• Answers incoming phone calls related to billing issues.
• Advises patients about payment and insurance, takes messages as necessary. Directs calls. Composes and types letters as required for patients.
• Has a sound understanding of multiple insurance plans to insure proper collection of payments.
• With concurrence of Business Office Manager, posts adjustments to patients accounts according to written policies and procedures.
• Maintains strictest confidentiality.
• Discuss coverage benefits, expectation of payment and deposits required with patient.
• Billing of primary and secondary charges to insurance companies. • Posting patient and insurance payments as received.
• Follow up with patients on past due balances.
• Follow up with insurance companies on past due balances. Requirements: • Knowledge of ICD-10, CPT coding systems.
• Superb Organizational Skills
• Knowledge of Centricity helps, but must have experience both as end user and set up in an EMR/PM system.
• Excellent Communicator, e-mail, letters, training, writing process and procedure, telephone skills, communicating with patients, providers, physicians, and staff.
• Excellence in problem solving.
• Coding certification helpful but not required. 1) Letter of Introduction or Cover Letter 2) Recent Updated Resume – include any recent written references you may have 3) Salary requirements and Salary History

Job Type: Full-time Salary: $15.00 to $19.00 /hour

 

Benefits:

• Medical
• Dental
• Vision
• Short term disability
• Long term disability
• Life insurance
• Family life insurance
• 401K